Apr 14 2009

Create Your Own Social Networking Site With Ning

If you are looking to set up a social networking site, but are not sure where to start, then you might want to give Ning a look. The basic package for Ning is completely free and comes with a ton of features. Each user gets their own blog and can do everything that a normal social networking site can do, along with some extra features (eg. events, forums, videos, music) that only the big social networking sites like Facebook and MySpace have. The good thing about sites setup using Ning is that each one loads the packages from the main Ning site, which get updated and improved for free.

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Philip Norton
Lead Developer, Research and Development

Apr 06 2009

Digg Launch New DiggBar Feature

Last week I heard that Digg were going to launch a new way of displaying web pages to users and this week I experienced it first hand (I don't use Digg very much). So I thought I was take a quick look and see how it effects different people.

What is it?

The new feature is called DiggBar and this is what you will now see when you visit a link from Digg. As an example I thought I would click on the first link on the Digg home page and take a screenshot. Here is the DiggBar in action on The Man Who Used To Know Everything.

DiggBar In Action

DiggBar In Action

The only problem I have is that the DiggBar is a little flaky in Google Chrome…

DiggBar In Action On Chrome

DiggBar In Action On Chrome

Oh dear.

The main effect of this DiggBar is that you are viewing the page through Digg via an iframe. The url for the above example is http://digg.com/d1o0tZ, which looks kind of like something tinyurl.com would produce.

Why?

I think this is an attempt by Digg to get more people to use the site. Digg is a popular site and that getting you link on the front page can garner hundreds, if not thousands of page hits, but I think that they would like more people actually using it as a voting service than a kind of news service.

StumbleUpon have done something very similar recently, but this is just for people who don't or can't install the toolbar.

StumbleUpon Bar

StumbleUpon Bar

Digg have also included a "Random" button on the bar that imitates the way the Stumble! button works.

How will it effect my site?

Well there is where things get a little hasy. Some people have said that this will effectively kill off using Digg for any Internet marketing. The main reason stated is that the page that Digg creates includes a title tag that might out compete the original site for a competitive keyword. Here is the title tag from my previous example.

<title>The Man Who Used to Know Everything (24 Hour Comic)</title>

My only problem with this approach is that it will still generate traffic. Even if the Digg page ranks well for a keyword it will probably be found on the same search result list as the original. However, I have checked a few sites in the last few minutes and these DiggBar pages don't seem to be ranking, it is only the Digg category pages that are in the search results. The reason appears to be with the structure of the link. Here is the link from the above example as found on the Digg home page (minus some tags that aren't needed).

<a href="http://stereotypist.livejournal.com/92575.html" title="http://stereotypist.livejournal.com/92575.html" rel="d1o0tZ" class="offsite ct-entertainment" target="_blank" onclick="gotoLink('11919845', '23d5786701c0c8215688ef30cf05344b');">The Man Who Used to Know Everything (24 Hour Comic)</a>

So the original link goes directly to the site in question, it is only a JavaScript link that opens up the DiggBar. Turning off JavaScript stops the DiggBar from appearing.

The main problem with the DiggBar that I can see (aside from the inherent problems with using frames) is that even if you navigate away from the page in question you are still left with the original DiggBar content and URL. It doesn't change. This is quite poor in terms of usability and accessibility but there is a close button in the top right hand side that will allow you to close. In fact, if you look at it closely it seems to resemble the StumbleUpon bar quite a bit; I wonder if this is the future of social bookmarking sites?

Philip Norton
Lead Developer, Research and Development

Mar 10 2009

7 Twitter Tools I Use

I have talked about Twitter on this blog before, so I thought that I would do an update and produce a small list of some of the better Twitter tools I have used.

1. Twitter Search
This search page allows you to simply search Twitter for anything you want. The service is updated in real-time and you also get a little notice to let you know how many Tweets have been posted with your search term since you last refreshed the screen. This is useful if you want to know who has been talking about your company, or about a subject you are interested in. Quite a useful way to find new contacts or see what people are talking about.
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Philip Norton
Lead Developer, Research and Development

Feb 26 2009

Online Reputation Management

What is Reputation Management?

A good reputation is something which takes a long-time to create but can be lost very quickly; something which RyanAir must be learning to its cost. If you are in business, your good reputation is the result of being competitive and supplying the needs of your customers or clients effectively and your online presence is an extension of your good reputation.

Why is it important?

Without a good reputation, you lose trust and without trust there is no business. While most transactions run smoothly, occasionally things can go wrong, be it faulty product, misunderstanding or even just an awkward customer. The power of internet makes it possible for a dogged person to do a disproportionate amount of harm to your reputation. That is why it is important.

How can you Reduce the Impact of Negative Publicity?

In most case reputation management consists of simply putting things right before they get out of control. Therefore, effective customer service is important first line of defence to keep things in check before they can escalate. Keep an ear to the ground and identify what your customers are saying about your brand on the web. Identifying potential problems can be a simple as performing a search for your company’s name in Google, Yahoo and Live search engines and looking at the results. Are there any results which show your products in a negative light?

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Sir Pumpkin Longshanks
Programmer, Research and Development